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7 August 2018

A warm welcome, the Netstream way

welcome

Anyone who has ever applied for a job at a small or larger company knows the boilerplate replies, the classic stock phrases in emails and the sometimes very stiff and reserved manner. If you like this rather cool and impersonal style of communication, you will find it in many places – but not at Netstream.

Back to the beginning

I came across Netstream by chance, because I drove past the Netstream office building on my way to work every day. I found out more about the company and applied for a job in technical support for the first time. Unfortunately without success.

My second application for the same job was not meant to be either. But the way the company presented itself stayed with me, so I tried a third time.

Third time lucky – I was invited to an interview!

I had already experienced a fair number of job interviews at other companies, as an applicant but also “from the other side of the table”. What I had not expected, though, was such a relaxed and friendly conversation. Thanks to the open manner of Eva (HR) and Stefano (line manager), any nervousness I had vanished into thin air in no time. It quickly became clear that there would be a further meeting and that I would get a deeper insight into the work.

I was able to get a taste of Netstream for a whole morning. I was immediately introduced personally to the members of the department and was able to get a feel for the office and the atmosphere. No dry presentation of facts that you could also read in the job description, but open communication about all the advantages and the few disadvantages of the job.

During that morning, I was taken straight into a meeting in which we gave our opinion on the future colour concept of Netstream’s new brand world. Here, too, nobody eyed me sceptically wondering who I might be. I was handed three sticky dots and was able to join in straight away. I felt at home from the very start.

The email of the day

The next day, I received an email from Leandra (HR) with the subject line “Feedback”. My heart skipped a beat, because my first thought was: “Please not another standardised email with a rejection, like the ones I had received so often.” In the text, however, I found the complete opposite – no stock phrases, no boilerplate:

“We would love to welcome you to our team 🙂 ! You convinced everyone, no ifs and no buts, and we would be really happy if you joined us. ”

I screamed with joy!

In the end…

… there is really only one thing left to say:

Dear Eva, dear Stefano, dear Leandra, thank you from the bottom of my heart for showing that things can be done differently. With your open manner and genuine interest in people, and without standardised interviews. That is how you can truly feel welcome in a team!

A sequel about my experiences in my first months with #TeamNetstream will follow. But one thing in advance: if you come to Netstream from a larger company in particular, where you could get lost in the crowd of employees, you will look for anonymity here in vain.

In the end…

… there is really only one thing left to say:

Dear Eva, dear Stefano, dear Leandra, thank you from the bottom of my heart for showing that things can be done differently. With your open manner and genuine interest in people, and without standardised interviews. That is how you can truly feel welcome in a team!

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