Hardware failures, software problems or ransomware are well-known causes of IT incidents and outages. But human error is also an unavoidable part of IT departments and accounts for around 30% of incidents and disasters. In this article, we look at some of the most common human errors in IT and how you can tackle the problem.
Despite all the progress and technological innovation in the world of IT, errors caused by people keep occurring. We provide an overview of the most common types of error, the reasons behind them and the impact these errors can have on your company. We also show how human error in the IT industry can be avoided and which best practices exist to ensure the security and reliability of IT systems.
Lack of training and knowledge
One of the most common causes of human error in IT is a lack of training and knowledge. New technologies and software updates require comprehensive training to ensure that employees have the knowledge and skills they need to do their work effectively. If employees lack the necessary knowledge, they may unintentionally make mistakes that can lead to security problems and data loss.
To avoid this, companies should ensure that all employees receive regular training and that missing know-how can be built up.
Lack of care and attention
In many cases, employees are affected by distractions, fatigue or pressure to get their work done quickly. This can lead to errors that can result in security problems and data loss.
So plan enough time and resources for the work to be done thoroughly. Make sure there are regular breaks so that employees are not overloaded.
Lack of controls and checks
Employees often rely on their memory or their skills to do their work instead of implementing checks and controls. This can lead to errors that are often only detected late.
To avoid this, companies should implement review and control mechanisms to ensure that all processes and workflows are carried out correctly. This can be done, for example, through automated tests or by using checklists or logs.
Lack of communication, collaboration and documentation
Employees often work in isolation and have little exchange with colleagues or other teams. This can mean that information is not shared or that decisions are made that are not optimal.
So make sure to ensure communication and collaboration within and between teams. Through exchange and the necessary documentation, you can easily ensure that everyone has access to important information.
Lack of maintenance and upkeep
A lack of maintenance and upkeep can cause devices or systems to malfunction or even fail completely, which usually leads to data loss or security problems.
Make sure that all devices and systems are maintained and looked after regularly. This can be done, for example, through automated monitoring systems or regular manual checks.
Conclusion
Human error can have serious consequences in the IT industry, but much of it can be avoided through careful training, checks and collaboration. Despite all caution, effort and processes, however, people are not infallible – and that is perfectly fine. So make sure you have a strategy for emergencies with a Disaster Recovery plan. Prevention is particularly worthwhile here. In an emergency, simply fall back on redundancy – this not only safeguards your business-critical work processes but also takes the pressure off your employees and your wallet.
You can also support and relieve your team with additional resources and know-how from outside. With our managed service, for example, this is child’s play.
